Shiro Frequently Asked Questions

An advance booking is recommended, although walk-ins are welcome (subject to availability).

Car parking is available and is accessed by Pacific Place Drive or Wing Fung Street. Be sure to check out the latest parking offers at Pacific Place.

Shiro is fully accessible for wheelchair users.

Please give our reservation team prior notice of any dietary restrictions by calling: +852 2117 9481.

If you wish to bring your own bottle of wine/champagne, a corkage fee will apply.

For a standard size 750ml wine/champagne, we charge $250 + 10% service charge.

We charge $150 +10% service charge per cake for cake-cutting.

To redeem a gift voucher or experience, an advance reservation is required and the original voucher must be presented at the restaurant.

Vouchers feature a unique reference code that must be quoted at the time of booking and redemption. The voucher is non-refundable, non-transferable, and cannot be exchanged for cash. No change or credit will be given. The unique code may only be redeemed once.

Vouchers are valid 48 hours after purchase.

Vouchers are valid for 12 months after purchase. However, monetary vouchers cannot be redeemed on New Year’s Eve or Chinese New Year.

No, vouchers are not redeemable with other offers and discounts.